Critical Success Factors ​
SCM = Supply Chain Management.
ERP Stakeholder Groups ​
- End user
- Top management
- IT Department
- Project Team
- Organization
- Vendor
- ERP Consultant
- Employees from different department
- Business processes experts
Critical Success Factors ​
| CSF # | CSF Description |
|---|---|
| 1. | Top management support and commitment |
| 2. | Training for different users groups |
| 3. | Clear vision, goals and objectives of the ERP system |
| 4. | Careful change management |
| 5. | The use of ERP implementation consultant |
| 6. | End user involvement |
| 7. | Suitable IT legacy systems |
| 8. | Organizational fit for ERP |
| 9. | Business process re-engineering (BPR) and process management |
| 10. | Project champion |
| 11. | On-going ERP vendor support |
| 12. | Communication among the implementation team members |
| 13. | IT infrastructure |
| 14. | Team Work |
| 15. | IT department capability |
| 16. | Technical issues |
| 17. | Motivational factors to implement ERP systems |
| 18. | Implementation strategies |
| 19. | Minimal customization of packages |
| 20. | Good project scope management |
| 21. | Project management |
| 22. | Experienced project manager-leadership |
| 23. | Adequate resources |
| 24. | Interdepartmental communication |
| 25. | Interdepartmental cooperation |
| 26. | Education on new business processes |
| 27. | Adequate ERP software selection |
| 28. | Formalised project plan/schedule |
| 29. | Project team composition/team skills |
| 30. | Reduced trouble shooting-project risk |
| 31. | Steering committee |
| 32. | Trust between partners |
| 33. | Empowered decision makers |
| 34. | Managing consultants |
| 35. | Data analysis and conversion |
| 36. | Project team competence |
| 37. | Use of vendors’ development tools |
| 38. | Company-wide support |
| 39. | Monitoring and evaluation of performance |
| 40. | Business plan and long-term vision |
| 41. | Management of expectations |
| 42. | Vendor/customer partnerships |
| 43. | Defining the architecture |
| 44. | Dedicated resources |
| 45. | Integration of business planning with ERP planning |
| 46. | Ease of system’s use and users’ acceptance |
| 47. | Effectiveness of management in reducing the users’ resistance |
| 48. | Organizational culture |
| 49. | Data and information quality |
| 50. | Focus on user requirements |
| 51. | A formalized project approach and methodology |